At WSY Technology Limited, we are committed to providing high-quality beauty tools and ensuring our customers are satisfied with their purchases. This Return & Refund Policy outlines the terms and procedures for returning Products purchased through our website niceaiapps.com (the “Site”), and the circumstances under which refunds, replacements, or exchanges will be issued.
By placing an Order through our Site, you acknowledge that you have read, understood, and agree to be bound by this Return & Refund Policy, which forms an integral part of our Terms & Conditions.
1. Overview
1.1 Our Commitment
We take pride in the quality of our makeup brushes, sponges, puffs, disposable tools, skincare accessories, and all other Products we offer. Every Order undergoes quality control inspection before dispatch. However, if you receive a Product that is defective, damaged, incorrect, or not as described, we are here to make it right.
1.2 Policy Scope
This policy applies to all purchases made through the Site, including:
- Wholesale Orders
- Dropshipping Orders
- Retail and sample Orders
Different terms may apply to different Order types, as specified in the relevant sections below.
2. Eligibility for Returns
2.1 Return Window
You may request a return within 14 calendar days from the date you receive your Order. Any return request submitted after this period will not be accepted, except where otherwise required by applicable consumer protection laws.
2.2 Conditions for Return
To be eligible for a return, Products must meet all of the following conditions:
- Unused and Unopened: Products must be in their original, sealed packaging and must not have been used, worn, washed, or altered in any way.
- Original Condition: Products must be in the same condition as when you received them, with no signs of damage, wear, or tampering.
- Complete Packaging: All original packaging, tags, labels, inserts, and accessories must be included and undamaged.
- Proof of Purchase: A valid Order number, receipt, or proof of purchase must be provided.
2.3 Non-Returnable Items
The following items are not eligible for return under any circumstances, for hygiene and safety reasons:
- Makeup sponges, blending eggs, and powder puffs (once packaging has been opened).
- Disposable makeup palettes, mask papers, and cotton pads (once packaging has been opened).
- Any Product that has come into direct contact with skin, makeup, or other cosmetic products.
- Items marked as “Final Sale,” “Clearance,” or “Non-Returnable” at the time of purchase.
- Customized or personalized Products manufactured to your specifications.
- Bulk wholesale Orders that were produced or customized specifically for you.
2.4 Dropshipping Returns
For dropshipping Orders, you are responsible for managing returns and refunds with your end customers in accordance with your own store policies. We will support you by processing returns that meet the conditions outlined in this policy. Your end customer must follow the procedures you establish; however, any return submitted to us must comply with this policy.
3. Return Reasons and Remedies
The remedy available depends on the reason for the return, as outlined below:
3.1 Defective Products
Definition: A Product is considered defective if it has a manufacturing flaw that affects its functionality, such as loose ferrules on brushes, shedding bristles beyond normal initial use, splitting or crumbling sponges, or broken components upon arrival.
Remedy: You may choose one of the following:
- Full refund of the purchase price and any shipping charges paid.
- Free replacement of the defective Product (subject to stock availability).
- Store credit equal to the value of the defective Product.
Required Evidence: Clear photographs and/or videos clearly showing the defect must be submitted with your claim.
3.2 Damaged Products (Transit Damage)
Definition: A Product is considered damaged if it arrives with physical damage caused during shipping, such as cracked handles, dented packaging that compromises product integrity, or crushed items.
Remedy: You may choose one of the following:
- Full refund of the purchase price and any shipping charges paid.
- Free replacement of the damaged Product.
- Store credit equal to the value of the damaged Product.
Required Evidence: Clear photographs of the damaged outer packaging, internal packaging, and the damaged Product itself. If the outer package shows visible damage, please note this with the delivery carrier at the time of receipt if possible.
3.3 Incorrect Products (Wrong Item Received)
Definition: An Order is considered incorrect if you receive Products that materially differ from what you ordered, such as wrong product type, wrong size, wrong color, or wrong quantity.
Remedy: You may choose one of the following:
- Full refund of the purchase price of the incorrect item and any related shipping charges.
- Free exchange for the correct Product.
- Store credit equal to the value of the incorrect Product.
Required Evidence: Clear photographs of the received Products, including the packaging and any packing slip or label, along with a description of the discrepancy.
3.4 Products Not as Described
Definition: A Product is considered “not as described” if it materially differs from the description on our Site in terms of material, dimensions, color (beyond normal screen variation), or features.
Remedy: You may choose one of the following:
- Full refund of the purchase price and any shipping charges paid.
- Exchange for a Product that matches the description.
- Store credit equal to the value of the Product.
Required Evidence: Photographs of the received Product and a description of how it differs from the listing on our Site.
3.5 Change of Mind or Order Error by Customer
Returns for reasons other than those listed above, including change of mind, ordering the wrong product, or finding a better price elsewhere, are accepted under the following conditions:
- The return request is made within 14 calendar days of receipt.
- The Products meet all conditions outlined in Section 2.2.
- The Products are not among the non-returnable items listed in Section 2.3.
Remedy: If approved, you may receive:
- Store credit equal to the purchase price of the returned Products.
- Or a refund of the purchase price only (shipping charges are non-refundable).
You are responsible for all return shipping costs. A restocking fee of up to 15% of the Product purchase price may be deducted from any refund.
3.6 Missing Items (Partial Delivery)
Definition: An Order is considered partially delivered if the package arrives but one or more items from your Order are missing from the shipment.
Remedy: We will:
- Ship the missing items at no additional cost.
- Or issue a full refund for the missing items if they are no longer available.
Required Evidence: Photographs of all received items and the packaging, along with the packing slip if included. Claims for missing items must be submitted within 7 calendar days of delivery.
4. Return Procedure
4.1 Step 1: Contact Us
Email our customer support team at info@niceaiapps.com with the following information:
- Your Order number.
- The name and SKU (if available) of the Product(s) you wish to return.
- The reason for the return (see Section 3 for categories).
- Clear photographic and/or video evidence as required for your specific claim.
- Your preference for remedy (refund, replacement, or store credit).
4.2 Step 2: Assessment and Authorization
Upon receiving your request, we will:
- Acknowledge receipt within 1-2 business days.
- Assess your claim and the evidence provided.
- Determine eligibility in accordance with this policy.
- Issue a Return Merchandise Authorization (RMA) number and return instructions if your return is approved.
Do not return any Products without an RMA number. Unauthorized returns will not be accepted and will be returned to you at your expense.
4.3 Step 3: Returning the Products
Once you receive your RMA number and return address, please:
- Pack the Products securely in their original packaging or equivalent protective packaging to prevent damage during return transit.
- Clearly mark the RMA number on the outside of the package.
- Ship the package to the return address provided by our team.
- Provide us with the return tracking number once shipped.
Return Shipping Costs:
- For defective, damaged, incorrect, or not-as-described Products (Sections 3.1-3.4 and 3.6): We will cover return shipping costs. We will provide a prepaid return shipping label, or reimburse reasonable return shipping costs upon submission of a valid shipping receipt.
- For change-of-mind returns (Section 3.5): You are responsible for all return shipping costs, including any customs duties or fees incurred during return transit.
4.4 Step 4: Inspection and Resolution
Upon receipt of the returned Products at our facility, we will:
- Inspect the returned Products to verify they meet the conditions outlined in this policy.
- Approve or deny the return based on the inspection within 5 business days of receipt.
- Notify you of our decision via email.
If approved, the agreed-upon remedy (refund, replacement, or store credit) will be processed as specified in Section 5.
If denied, we will provide the specific reasons for denial and return the Products to you at your expense, if applicable.
5. Refunds
5.1 Refund Processing Time
Approved refunds will be processed within 10 business days of the approval notification. The time it takes for the refund to appear in your account depends on your payment method and financial institution:
- Credit/Debit Cards: Typically 5-10 business days after processing.
- PayPal: Typically 3-5 business days after processing.
- Bank Transfers: Typically 7-14 business days after processing.
5.2 Refund Method
Refunds will be issued to the original payment method used for the Order. If the original payment method is no longer available (e.g., expired card, closed account), we will contact you to arrange an alternative refund method.
5.3 Partial Refunds
Partial refunds may be granted in the following circumstances:
- Only some items in a multi-item Order are eligible for return.
- Returned Products show signs of use, damage, or missing components not attributable to us.
- Restocking fees apply for change-of-mind returns (up to 15%).
- Shipping charges are non-refundable in change-of-mind return cases.
5.4 Currency and Exchange Rate Differences
Refunds are issued in the same currency as the original payment. We are not responsible for any differences in the refunded amount due to exchange rate fluctuations between the time of purchase and the time of refund.
6. Replacements
6.1 Replacement Availability
If you opt for a replacement, we will ship the replacement Product to you at no additional cost. Replacements are subject to stock availability. If the identical Product is unavailable, we may offer:
- A comparable Product of equal or greater value.
- A full refund instead.
6.2 Replacement Processing Time
Replacement Orders will be processed within 3 business days of approval and shipped according to our standard processing times and shipping methods outlined in our Shipping Policy. We will provide a new tracking number once the replacement is dispatched.
6.3 Replacement Shipping
Shipping for replacement Products is free of charge for eligible returns (Sections 3.1-3.4 and 3.6). We will use a shipping method comparable to your original Order unless otherwise agreed.
7. Store Credit
7.1 Issuing Store Credit
Store credit will be issued in the form of a unique code or account credit, valid for purchases on our Site. The value will equal the approved refund amount.
7.2 Store Credit Validity
Store credit is valid for 12 months from the date of issuance, unless otherwise stated. Any unused balance after the expiry date will be forfeited.
7.3 Store Credit Usage
Store credit can be used toward any purchase on the Site and may be combined with other payment methods if the Order total exceeds the credit balance. Store credit is non-transferable and cannot be redeemed for cash.
8. Order Cancellation
8.1 Cancellation Before Dispatch
You may request to cancel an Order before it has been dispatched. Cancellation requests must be emailed to info@niceaiapps.com with your Order number and the subject line “Order Cancellation.”
If your Order has not yet been processed or dispatched, we will cancel it and issue a full refund, including shipping charges, within the refund processing timeframe.
8.2 Cancellation After Processing
If your Order has already been processed but not yet dispatched, we may still be able to cancel it. A cancellation fee may apply to cover processing and restocking costs.
8.3 Cancellation After Dispatch
Orders that have already been dispatched cannot be canceled. You must follow the standard return procedure outlined in Section 4 upon receiving the Order.
9. Wholesale Order Returns
9.1 Bulk Return Limitations
Wholesale Orders are subject to the same return conditions and timeframes outlined in this policy. However, for bulk Orders:
- Returns for reasons other than defect, damage, or error (as defined in Sections 3.1-3.4 and 3.6) may be subject to higher restocking fees, up to 20% of the Product purchase price.
- We reserve the right to limit the quantity of Products accepted for change-of-mind returns from a single wholesale Order.
- Custom or specially manufactured Orders are non-returnable and non-refundable.
9.2 Quality Disputes
If a wholesale Order contains a significant percentage of defective Products (exceeding 5% of the total Order quantity), please contact us immediately. We will investigate promptly and work with you to resolve the issue, which may include partial refund, replacement of the affected units, or a full Order return depending on the circumstances.
10. Chargebacks and Disputes
10.1 Contact Us First
We encourage you to contact us at info@niceaiapps.com before initiating a chargeback or payment dispute with your bank or payment provider. In most cases, we can resolve the issue more quickly and efficiently through direct communication.
10.2 Chargeback Process
If you file a chargeback or payment dispute without first contacting us, we reserve the right to:
- Suspend processing of your claim until the dispute is resolved.
- Provide evidence to the payment processor, including Order details, shipping and delivery confirmation, tracking information, and communications.
- Suspend or terminate your account if we determine the chargeback is fraudulent or abusive.
10.3 Duplicate Refunds
We will not issue a refund via our standard process if a chargeback has been initiated for the same Order. The refund will be handled solely through the chargeback resolution process to prevent duplicate refunds.
11. Exceptions and Special Circumstances
11.1 Promotional or Discounted Items
Products purchased during promotions, sales events, or using discount codes are subject to the same return conditions. Refunds for such items will be for the actual price paid, not the original retail price.
11.2 Free Gifts and Bundles
If a free gift was included with your Order and you return the qualifying Product(s) for a refund, the free gift must also be returned in its original condition. If the free gift is not returned, its value may be deducted from your refund.
For bundled Products, if you return part of a bundle, the bundle discount may no longer apply, and the refund amount will be adjusted accordingly.
11.3 Multiple Return Requests
We monitor return activity and reserve the right to decline return requests from customers with a history of excessive or suspicious returns. We will communicate such decisions clearly.
12. Contact Us
For all return, refund, cancellation, or exchange inquiries, please contact our customer support team:
WSY Technology Limited
Flat A516, 5/F, Efficiency House
35 Tai Yau Street, San Po Kong
Kowloon, Hong Kong
Email: info@niceaiapps.com
Website: niceaiapps.com
Please include your Order number and “Return Request” or “Refund Inquiry” in the subject line of your email to help us process your request efficiently. We strive to respond to all inquiries within 1-2 business days.
This Return & Refund Policy is subject to change without prior notice. The most current version will always be available on our Site. Please review this policy before placing each Order. Your continued use of the Site and placement of Orders constitutes acceptance of the current version of this policy.