Shipping Policy

Thank you for choosing WSY Technology Limited for your beauty tool needs. This Shipping Policy outlines our shipping practices, procedures, and the terms that govern the delivery of Products purchased through our website niceaiapps.com (the “Site”). By placing an Order, you agree to be bound by this Shipping Policy, which forms an integral part of our Terms & Conditions.

1. General Shipping Information

1.1 Order Processing Time

All Orders are processed within 1 to 3 business days (Monday through Friday, excluding public holidays in Hong Kong) after your Order has been confirmed and payment has been successfully received and cleared.

Processing time refers to the period required to pick, pack, quality-check, and prepare your Order for dispatch. During peak seasons, promotional periods, or holidays, processing times may be extended. We will notify you of any significant delays.

1.2 Order Cut-Off Time

Orders placed before 2:00 PM Hong Kong Time (HKT / UTC+8) on a business day will begin processing on the same day. Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.

1.3 Shipping Days

We ship Orders from Monday to Saturday, excluding Hong Kong public holidays. No shipments are dispatched on Sundays.

2. Shipping Destinations

2.1 Worldwide Shipping

We ship to most countries and regions worldwide. Our global logistics network enables us to reach customers in:

North America (United States, Canada, Mexico)
Europe (United Kingdom, Germany, France, Italy, Spain, and other EU and non-EU countries)
Asia-Pacific (Australia, New Zealand, Japan, South Korea, Southeast Asian countries)
Middle East and Africa (select countries)
South and Central America (select countries)

2.2 Restricted Destinations

In some cases, shipping to certain countries or regions may be restricted or temporarily unavailable due to legal restrictions, sanctions, customs regulations, carrier limitations, or force majeure circumstances. If your shipping destination falls into this category, we will inform you promptly and either cancel your Order with a full refund or discuss alternative shipping arrangements.

2.3 P.O. Box and APO/FPO Addresses

Delivery to P.O. Boxes and military APO/FPO addresses may be limited depending on the shipping carrier and service selected. Please verify compatibility before placing your Order. We are not responsible for Orders that cannot be delivered to such addresses.

3. Shipping Methods and Carriers

3.1 Available Shipping Methods

We offer a range of shipping methods to balance cost and delivery speed. The available options for your destination will be displayed at checkout. Typical options include:

Standard Shipping: Economy service with tracking, suitable for non-urgent Orders. Delivery typically within 10-20 business days, depending on destination.
Express Shipping: Expedited service with tracking and priority handling. Delivery typically within 5-10 business days, depending on destination.
Courier Shipping (DHL, FedEx, UPS, etc.): Fastest service with comprehensive tracking, typically for urgent or high-value Orders. Delivery typically within 3-7 business days, depending on destination.

3.2 Carrier Selection

The choice of carrier is at our discretion, based on factors including package weight, dimensions, destination, and selected shipping method. We partner with reputable international carriers, including but not limited to:

DHL Express
FedEx
UPS
Hong Kong Post
ePacket / EMS
Aramex
Local postal services for final-mile delivery

3.3 Shipping Method Changes

We reserve the right to upgrade your shipping method at no additional cost to you if circumstances warrant faster or more reliable delivery.

4. Shipping Rates

4.1 Rate Calculation

Shipping rates are calculated based on:

Package weight and dimensions
Shipping destination
Selected shipping method
Any applicable fuel surcharges or seasonal rate adjustments

The total shipping cost will be displayed at checkout before you complete your Order.

4.2 Free Shipping

We may offer free standard shipping promotions for Orders meeting specified criteria (e.g., minimum Order value). The terms of any free shipping offer will be displayed on the Site at the time of the promotion. Free shipping applies only to the standard shipping method unless otherwise stated.

4.3 Wholesale and Bulk Orders

For large wholesale or bulk Orders, shipping costs may be calculated on a custom basis. We will provide a shipping quote for your review and approval before processing the Order. Please contact us at info@niceaiapps.com for bulk shipping inquiries.

5. International Shipping, Customs, Duties, and Taxes

5.1 International Orders

All international Orders may be subject to customs inspection, duties, tariffs, value-added tax (VAT), goods and services tax (GST), handling fees, or other import charges imposed by the destination country. These charges are not included in the product price or shipping cost displayed at checkout.

5.2 Responsibility for Customs Charges

You, the customer, are the importer of record and are solely responsible for:

Paying all customs duties, tariffs, taxes, and any additional fees levied by the destination country’s customs authorities.
Ensuring that the Products you order comply with all import regulations, restrictions, and licensing requirements of the destination country.
Providing any information or documentation required by customs for clearance.

5.3 Customs Delays

We are not responsible for delays caused by customs clearance processes, inspections, or holds. Customs policies vary widely by country; we recommend contacting your local customs office for information before placing your Order.

5.4 Customs Seizure or Destruction

If customs authorities seize, destroy, or return your Order, we are not liable for the loss. Refunds will not be issued for Orders seized or destroyed by customs unless the seizure was due to an error on our part.

5.5 Declared Value

We declare the actual purchase price paid for the Products on customs forms. We do not mark merchandise as “gifts” or under-declare values. Requesting such actions is a violation of our Terms & Conditions and may result in Order cancellation.

6. Order Tracking

6.1 Tracking Information

Once your Order has been dispatched, we will send a Shipping Confirmation Email to the email address provided at checkout. This email will include:

Your Order number
The shipping carrier name
A tracking number and a link to the carrier’s tracking portal

6.2 Tracking Updates

Please allow 24 to 48 hours after receiving your tracking number for the carrier’s system to update with the first tracking scan. Tracking information may not update in real-time during international transit. Some countries’ postal services may not provide full end-to-end tracking for certain shipping methods.

6.3 Missing Tracking Information

If you do not receive tracking information within 5 business days of your Order Confirmation, please check your spam or junk email folder. If still not received, contact us at info@niceaiapps.com with your Order number.

7. Delivery Timeframes

7.1 Estimated Delivery Times

The following are general estimated delivery timeframes after dispatch, based on our experience with major shipping methods. These are estimates only and not guaranteed delivery dates.

Destination Region	Standard Shipping	Express Shipping	Courier Shipping
North America	10-20 business days	7-12 business days	3-7 business days
Europe (including UK)	10-20 business days	7-12 business days	3-7 business days
Asia-Pacific	7-15 business days	5-10 business days	2-5 business days
Middle East	12-20 business days	8-14 business days	4-8 business days
South America	15-25 business days	10-18 business days	5-10 business days
Africa	15-30 business days	10-20 business days	5-12 business days

7.2 Factors Affecting Delivery Times

Delivery times may be affected by factors beyond our control, including but not limited to:

Customs clearance delays and inspections
Extreme weather conditions and natural disasters
Peak holiday seasons (e.g., Christmas, Chinese New Year)
Carrier operational disruptions, strikes, or capacity issues
Incorrect or incomplete shipping addresses provided by the customer
Public health emergencies, epidemics, or pandemics
Remote or hard-to-reach delivery locations

7.3 Delayed Deliveries

If your Order has not arrived within 10 business days beyond the maximum estimated delivery timeframe for your region and shipping method, please contact us. We will investigate with the carrier and work to resolve the issue. We are not liable for delays caused by circumstances outside our control.

8. Packaging

8.1 Protective Packaging

All Orders are carefully packaged to ensure Products are protected during transit. We use appropriate packaging materials including bubble wrap, air cushions, foam inserts, and sturdy outer cartons to minimize the risk of damage.

8.2 Dropshipping Packaging

All dropshipping Orders are shipped in neutral packaging. No WSY Technology Limited branding, logos, invoices, price lists, or promotional materials are included. Only the Products and standard protective packaging will be inside the shipment.

8.3 Wholesale Packaging

Wholesale Orders are typically shipped in bulk packaging designed to protect large quantities during transit. Packaging details may vary based on Order size and Product type.

9. Multiple Items and Split Shipments

9.1 Consolidation

We make every effort to consolidate all items from a single Order into one shipment. However, due to inventory locations, product dimensions, weight limits, or carrier restrictions, we may need to split your Order into multiple shipments.

9.2 Split Shipment Notification

If your Order is shipped in multiple packages, we will notify you and provide separate tracking numbers for each shipment. You will not be charged additional shipping fees for split shipments unless the split is at your request.

10. Shipping Address

10.1 Address Accuracy

You are solely responsible for providing a correct, complete, and deliverable shipping address at checkout. Please double-check all address details before submitting your Order, including:

Recipient name
Street address (including apartment, suite, or unit number)
City and state/province
Postal/ZIP code
Country
Contact phone number (required by many carriers for international delivery)

10.2 Address Changes

If you need to change the shipping address after placing your Order, please contact us immediately at info@niceaiapps.com. We will make reasonable efforts to accommodate your request, but we cannot guarantee changes if the Order has already been processed or dispatched.

10.3 Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by you, refusal to pay customs charges, failure to collect the package, or any other reason attributable to you, we will:

Notify you of the return.
Offer to reship the package at your expense, including the return shipping costs and a new shipping fee.
If you decline reshipment, issue a refund for the product cost only, minus all shipping charges (original, return, and any restocking fee).

10.4 Lost Packages Due to Incorrect Address

We are not responsible for packages delivered to an incorrect address if the error was in the address you provided. No refund or reshipment will be provided in such cases.

11. Lost, Damaged, or Stolen Packages

11.1 Packages Lost in Transit

If your tracking information has not updated for an extended period or your package is deemed lost by the carrier, please contact us. We will file a claim with the carrier on your behalf and work toward one of the following resolutions:

Reshipment of your Order at no additional cost.
Full refund of your Order including shipping charges.

A package is typically considered lost after:

30 calendar days from the dispatch date for domestic and Asia-Pacific shipments.
45 calendar days from the dispatch date for all other international shipments.

11.2 Damaged Packages

If you receive a package that is visibly damaged upon arrival:

Do not accept the delivery or note the damage on the delivery receipt.
Take clear photographs of the damaged packaging and products.
Contact us within 48 hours of delivery at info@niceaiapps.com with the photographs and your Order number.

We will assess the damage and arrange either a replacement shipment or a full refund. All damaged product claims must be submitted within 7 calendar days of delivery.

11.3 Stolen Packages

If your tracking shows the package was delivered but you have not received it:

Check with neighbors, building management, mail rooms, or other household members.
Look for a delivery notice left by the carrier.
Contact the carrier directly using your tracking number to initiate a trace.

We are not responsible for packages that are stolen after confirmed delivery to your address. We recommend selecting a delivery method that requires a signature for high-value Orders, or shipping to a secure location.

11.4 Claim Time Limits

All claims for lost, damaged, or missing packages must be submitted within:

Domestic and Asia-Pacific Orders: Within 30 calendar days of the dispatch date.
All Other International Orders: Within 45 calendar days of the dispatch date.

Claims submitted after these timeframes may not be eligible for refund or reshipment.

12. Refused and Returned Packages

12.1 Refused Delivery

If you refuse to accept delivery of your Order for any reason other than visible damage (as outlined in Section 11.2), you will be responsible for all shipping charges (both original and return) and any restocking fees. Any refund will be issued only after the package has been received back at our facility.

12.2 Unclaimed Packages

If a package is not collected from the carrier’s holding facility within the designated time period and is returned to us, the same terms as Section 12.1 apply. Many carriers hold packages for only 5-14 calendar days before returning them.

13. Force Majeure

We shall not be held liable for any failure or delay in shipping and delivery caused by events, circumstances, or causes beyond our reasonable control (“Force Majeure Events”). These include, but are not limited to:

Natural disasters, floods, earthquakes, fires, or severe weather conditions.
War, terrorism, riots, civil unrest, or armed conflict.
Epidemics, pandemics, public health emergencies, or government-imposed lockdowns.
Government actions, trade embargoes, sanctions, or changes in import/export regulations.
Labor disputes, strikes, or industrial actions.
Transportation disruptions, port closures, or infrastructure failures.
Shortages of fuel, energy, or transportation capacity.

In the event of a Force Majeure Event, we will notify you as soon as reasonably practicable and take reasonable steps to minimize delays. If the event persists beyond 30 calendar days, either party may terminate the affected Order, and we will issue a full refund for any unshipped Products.

14. Dropshipping Shipping Notes

14.1 Neutral Packaging Guarantee

All dropshipping Orders are shipped with neutral, unbranded packaging. No WSY Technology Limited logos, labels, invoices, promotional materials, or pricing information will be visible on or inside the package.

14.2 Shipping Notifications

You, the dropshipper, are responsible for communicating shipping updates and tracking information to your end customers. We provide tracking numbers to you, and you should relay this information as part of your own customer service process.

14.3 Combined Dropshipping Orders

If your end customer places multiple Orders with you, each Order will be processed and shipped separately unless you specifically request consolidation before processing. Additional shipping charges may apply for consolidation requests.

15. Contact Us

For any questions, concerns, or issues regarding shipping, please contact our customer support team:

WSY Technology Limited
Flat A516, 5/F, Efficiency House
35 Tai Yau Street, San Po Kong
Kowloon, Hong Kong

Email: info@niceaiapps.com
Website: niceaiapps.com

Please include your Order number in all correspondence to help us assist you more efficiently.

This Shipping Policy is subject to change without prior notice. The most current version will always be available on our Site. Please review it before placing each Order.